• Permanent full-time opportunity
• Collaborative and friendly team
• Adelaide CBD location with brand new state of the art offices

About Us
Polyaire is an international manufacturer and wholesale distributor of air conditioning products, established in 1973, our head office is in Adelaide with 28 branches across Australia and over 50 years of experience. We lead the market by offering sustainable, cutting-edge AirTouch solutions that continue to revolutionise comfort in homes and businesses.

At Polyaire our values shape how we work, we are all in, work smart, getting it done and cool service with a warm smile are at the forefront of all we do. Our customers and suppliers are treated like valued partners which means working closely and openly towards sustainable solutions. Having these values as an integral part of our business has made Polyaire the preferred supplier in providing comfort to Australia.

About the role
We now have an exciting opportunity for an Entry Level IT Graduate looking to take the first exciting step in their career, you'll play a crucial role in assisting our employees via phone, email, and remotely. This role would be supporting our daily operations and would ideally suit someone who enjoys working with others, has strong attention to detail and is proficient in troubleshooting and problem-solving!

Our team is supportive, friendly, and thrives on collaboration. The successful candidate will have a solid understanding of all basic IT principles and knowledge of business IT technologies including the Microsoft stack including Office 365, Azure Active Directory and managing virtual environments

What does my day to day look like?

• Provide first-level support for issues relating to Azure, Active Directory, Windows 10 & 11, Office 365, VPN, RDP, and other relevant technologies.
• Respond to user requests via phone and email in a timely, professional, and non-technical manner.
• Troubleshoot hardware and software issues for desktops, laptops, mobile devices, printers, and other peripherals.
• Use documentation and knowledge bases to resolve issues; escalate unresolved issues to the MSP partner or internal escalation points.
• Support the on and off boarding of employees including deployment, configuration, and maintenance of devices and software.
• Ensure adherence to IT security and data protection policies.
• Participate in routine IT housekeeping tasks, such as patching, updates, and inventory tracking.
• Assist in maintaining the IT knowledge base (procedures, issue resolution steps, and system changes).

What you will bring to the role:

• Excellent organisational skills and attention to detail
• High accuracy of data entry and data management.
• Strong communication and problem-solving skillls
• Friendly and approachable with a can-do attitude

Why join us?

• We offer a competitive salary.
• Opportunities for professional growth and development
• Full training in all aspects of the business operations
• Work with a great team in a supportive and collaborative work environment

If you’re excited to grow and learn and are passionate about working for a company who values its employees, then apply now!

Please note you must be an Australian citizen or permanent resident at the time of submitting your application.

Applications will be shortlisted as received, please note due to the volume of applications only shortlisted candidates will be contacted. We thank you for your time in submitting your application and your interest in working for Polyaire.